Privacy Policy

1. Introduction

At ProducerGrid, we take your privacy seriously. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. This policy applies to all users of ProducerGrid, both Free and Pro subscribers.

We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. What Data We Collect

2.1 For All Users (Free & Pro)

Local Data: The application stores the following data locally on your device:

• Plugin scan results (names, paths, formats)
• Preset and sample library information
• Application preferences and settings
• Custom tags and categories you create

This local data is not transmitted to our servers and remains on your device.

Anonymous Version Data: To maintain an up-to-date plugin database, we collect:

• Install ID: A randomly generated anonymous identifier for your installation (not linked to your identity or hardware)
• Plugin version numbers (anonymous, not linked to your account)

The Install ID helps us avoid counting duplicate submissions and maintain data quality. It cannot be used to identify you personally.

2.2 For Pro Subscribers

When you subscribe to Pro, we collect and store:

• Email Address: Used for account identification and communication
• Subscription Information: Plan type, status, billing period, activation code
• Device Information: Device UUID, device name, OS version, app version, last login time
• Payment Information: Processed and stored by Stripe (we do not store credit card details)

2.3 Analytics Data

We collect anonymous usage analytics to improve the application:

• App launches and feature usage
• Plugin names and versions (anonymized, to build our plugin database)
• Crash reports and error logs

This data is anonymized and cannot be linked back to individual users.

3. How We Use Your Data

We use the collected data for the following purposes:

• Service Delivery: To provide and maintain the ProducerGrid application
• Subscription Management: To manage your Pro subscription, billing, and device access
• Authentication: To verify your subscription and enforce device limits
• Communication: To send subscription confirmations, refund notifications, and important updates
• Improvement: To analyze usage patterns and improve features
• Support: To respond to your inquiries and provide customer support
• Legal Compliance: To comply with legal obligations and prevent fraud

4. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data. We only share data with trusted third parties necessary for service operation:

We may also disclose your information if required by law, court order, or to protect our rights and safety.

5. Data Retention

We retain your data for as long as necessary to provide the service:

• Active Subscriptions: Data is retained while your subscription is active
• Canceled Subscriptions: Data is retained for 90 days after cancellation, then deleted
• Billing Records: Retained for 7 years for tax and legal compliance
• Analytics Data: Anonymized data may be retained indefinitely for product improvement

6. Your Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure ("Right to be Forgotten"): Request deletion of your data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Object: Object to processing of your data for certain purposes
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us at info@producergrid.com.

7. Data Security

We implement industry-standard security measures to protect your data:

• Encryption in transit (TLS/SSL) and at rest
• Secure authentication using Supabase Auth
• Device UUID verification for license enforcement
• Regular security audits and updates
• Access controls and monitoring

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Cookies and Tracking

The ProducerGrid website uses cookies to enhance your experience and understand how you use our service.

Cookie Categories:

• Essential Cookies: Required for website functionality (e.g., session management, authentication)
• Analytics Cookies: Anonymous usage tracking via Firebase Analytics (can be disabled)
• Performance Cookies: Help us improve website speed and user experience

We do not use advertising cookies or third-party tracking pixels for marketing purposes.

9. Children's Privacy

ProducerGrid is not intended for users under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

10. International Data Transfers

Your data may be processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place for international data transfers, including:

• Standard Contractual Clauses (SCCs) approved by the EU
• GDPR-compliant data processing agreements with third parties

11. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via:

• Email notification (for Pro subscribers)
• In-app notification
• Website banner

Continued use of ProducerGrid after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions, data requests, or to exercise your GDPR rights, contact us: